Contact Us - Takeout Metadata Fixer

✉️

Email Support

For all inquiries, support, and feedback

sendamessagetoraunak@gmail.com

Response time: 24-48 hours

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Business Hours

We typically respond during:

Monday - Saturday
9:00 AM - 8:00 PM IST

Emergency support may take longer

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Based In

Nagpur, Maharashtra
India

Serving users worldwide

📝 What to Include in Your Message

To help us assist you faster, please include:

Subject: Brief description of your issue (e.g., "License Activation Problem")
Order ID: If you've made a purchase (found in your payment confirmation email)
Operating System: Windows, Mac, or Linux version
Issue Description: Detailed explanation of what's happening
Screenshots: If applicable, attach screenshots of error messages
Steps Taken: What have you already tried to fix the issue?

Common Questions

❓ I haven't received my license key. What should I do?

First, check your spam/junk folder. If it's not there, email us with your payment transaction ID and the email address you used for purchase. We'll resend your license key within 24 hours.

❓ Can I get technical support before purchasing?

Absolutely! We're happy to answer questions about compatibility, features, or any concerns before you buy. We also offer a free trial (250 files) to test the software.

❓ My license key isn't working. Help!

Email us with your license key and a screenshot of the error message. Common issues include: typing errors (copy-paste the key), expired trial period, or system compatibility. We'll troubleshoot with you.

❓ Do you offer phone support?

Currently, we only provide email support to ensure we can give detailed, documented responses. This also allows us to share screenshots, instructions, and links effectively.

❓ Can I request a refund?

We have a no-refund policy for digital products. However, we encourage you to use our free trial (250 files) before purchasing. In rare cases of critical technical issues, we review refund requests on a case-by-case basis. See our Refund Policy for details.

❓ How can I suggest a new feature?

We love hearing from users! Email us your feature suggestions. While we can't implement everything, user feedback directly influences our development roadmap.

❓ I found a bug. How do I report it?

Please email us with:
• Description of the bug
• Steps to reproduce it
• Screenshots or error messages
• Your operating system and app version
We appreciate bug reports and prioritize fixes for reported issues!

📧 Contact Us