Refund & Cancellation Policy - Takeout Metadata Fixer

⚠️ No Refunds Policy Takeout Metadata Fixer operates on a NO REFUND policy for all purchases. Please read this policy carefully before making a purchase.

1. Overview

Due to the digital nature of our product and the instant delivery of license keys, all sales are final and non-refundable. Once a license key is generated and delivered to your email, it cannot be refunded or exchanged.

2. Why We Don't Offer Refunds

We have a strict no-refund policy because:

Digital Product: License keys are delivered instantly and cannot be "returned" once accessed
Free Trial Available: We offer a generous free trial (250 files) so you can fully evaluate the software before purchasing
Immediate Access: You receive immediate access to the full product upon purchase
Prevention of Abuse: To prevent fraudulent use of the software and license key sharing

✅ Try Before You Buy! We provide a FREE TRIAL that allows you to process up to 250 files. This gives you ample opportunity to test the software with your actual Google Takeout data before making a purchase. No credit card required for the trial!

3. What the Free Trial Includes

Before purchasing, you can use our free trial to:

Process up to 250 photos and videos completely free
Test all features including PNG to JPG conversion, EXIF restoration, and timestamp fixing
Verify compatibility with your operating system
Test with your actual Google Takeout data
Evaluate processing speed and quality

This trial is designed to help you make an informed purchase decision.

4. Exceptions to No-Refund Policy

In extremely rare circumstances, we may consider refund requests in the following cases:

a) Technical Issues (Case-by-Case Basis):

Critical software bug that prevents core functionality (not fixable via update)
License key fails to activate despite correct entry and troubleshooting
Software is completely incompatible with advertised operating systems

Requirements: You must contact us within 7 days of purchase with detailed error logs, screenshots, and evidence that you attempted troubleshooting with our support team.

b) Payment Errors:

Duplicate charges due to payment gateway error
Charged but license key was never delivered (after verification)

c) We DO NOT offer refunds for:

Change of mind after purchase
User error or misunderstanding of features
Compatibility issues that could have been discovered during free trial
Dissatisfaction with processing results (should be tested in trial)
Purchasing the wrong product or license by mistake
Not using the license within the 30-day period
Computer crashes or data loss (not our responsibility)

5. Cancellation Policy

Before Payment:

You can cancel the purchase at any time before completing the payment
Simply close the payment gateway window
No charges will be made

After Payment:

Once payment is successful and license key is delivered, cancellation is not possible
The 30-day license period begins when you activate the key in the app
No partial refunds or extensions are offered

6. License Key Delivery Issues

If you don't receive your license key after payment:

Check Spam/Junk Folder: Our emails may sometimes end up there
Verify Email Address: Ensure you entered the correct email during purchase
Wait 10 Minutes: Delivery is usually instant but may take up to 10 minutes
Contact Support: Email us at sendamessagetoraunak@gmail.com with your:
- Payment transaction ID / Order ID
- Email address used for purchase
- Screenshot of payment confirmation

We will resend your license key or resolve the issue within 24-48 hours.

7. Technical Support

While we don't offer refunds, we provide comprehensive technical support:

Email support at sendamessagetoraunak@gmail.com
Response within 24-48 hours
Troubleshooting assistance for technical issues
Help with license activation problems

Please contact support before assuming the software won't work for you.

8. Payment Gateway Refunds

If you believe you were charged incorrectly by the payment gateway (Razorpay):

Contact us immediately with transaction details
We will investigate with Razorpay
Genuine payment errors will be refunded within 7-10 business days
Refunds processed via the original payment method

9. Chargeback Policy

⚠️ Important: Chargebacks Filing a chargeback or payment dispute without contacting us first may result in:

Immediate license key deactivation
Ban from future purchases
Legal action for fraud (in case of illegitimate chargebacks)

Please contact us first to resolve any payment issues.

10. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting. Your purchase indicates acceptance of this policy.

11. Contact for Refund Requests

If you believe you qualify for one of the rare exceptions mentioned above:

Email: sendamessagetoraunak@gmail.com
Subject Line: "Refund Request - [Your Order ID]"
Include:

Order ID / Transaction ID
Email used for purchase
Detailed description of the issue
Screenshots or error logs
Steps you've taken to resolve the issue

Response Time: 48-72 hours

💡 Remember:

Use the FREE TRIAL (250 files) to fully test the software
Read the product description and requirements carefully
Contact support if you have pre-purchase questions
All sales are final - no refunds except in rare technical cases

By making a purchase, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.